Engaging our Stakeholders

Maintaining Open

Communication

Heathy Crew onboard BW LPG Vessels
Our crew are important stakeholders for BW LPG

Engaging our stakeholders

BW LPG aims to meet all stakeholder expectations. Here we show (i) three key ways we have engaged our stakeholders; (ii) their top expectations; and (iii) our three key initiatives of 2021 for each stakeholder.

Identifying our stakeholders

BW LPG aims to meet all stakeholder expectations. Here we show (i) three key ways we have engaged our stakeholders; (ii) their top expectations; and (iii) our three key initiatives of 2021 for each stakeholder.

StakeholdersHow We EngageKey ExpectationsEngagement and Initiatives in 2021
CrewTraining, workshops, conferences; Emails, in-house social media platform, surveys; Vessel visits and office attachment programsSafe and respectful workplace; Competitive wages with benefits; Training and developmentRelaunched BW@Work, an internal engagement platform; Continued emphasis on BW Wellness and Zero Harm programs; Provided Covid-19 related welfare support and timely updates on regulatory changes
EmployeesOnline townhalls and meetings; Emails, Intranet, Surveys; Involvement in community outreach initiativesSafe and respectful workplace; Competitive wages with benefits; Training and developmentEnhanced our intranet to include more engagement functionalities; Enhanced annual employee pulse survey to review our Covid-19 related measures; Continued employee wellness and welfare activites to encourage company-wide interaction
CustomersOnline industry events and seminars; Emails, calls, website and social media; Online presentations and meetingsWell-maintained vessels at competitive rates; Compliance with regulations; Flexible and good customer serviceIncreased participation in industry events to share expertise and experience; Continued 24-hour customer service; Held online presentations and meetings on fleet developments and performance
SuppliersOnline industry events and seminars; Emails, calls, website and social media; Online meetingsPrompt payment; Clear communication over deliverables; Good ESG standardsConducted online ESG surveys to understand their current ESG practices; Enhanced our Supplier Code of Conduct and Terms and Conditions; Continued regular dialogue and meetings with existing and new suppliers
InvestorsAnnual/Quarterly reports and press releases; Emails, calls, website and social media; Online presentations and meetingsReturn on investment; Transparent and reliable reporting; Compliance to industry guidelinesContinued quarterly dialogue and meetings (phone, email, video chat, face-to-face); Live Q&A sessions during quarterly earnings presentations; Revamped website to improve user experience and enhance engagement
LendersAnnual/Quarterly reports and press releases; Emails, calls, website and social media; Online presentations and meetingsTimely and reliable financial reporting; Full compliance with loan covenants; Increasing focus on our ESG initiatives and sustainability-linked financingTransparent and prompt disclosure of financial performance and ESG metrics; Regular dialogue on ESG financing and secured transition and sustainability-linked loans; Annual bankers’ meeting with live Q&A sessions to share business updates
Government and RegulatorsOnline industry events and seminars; Emails, calls, website, press releases and social media; Participation in industry coalitionsProvide safe and reliable maritime energy transportation; Offer innovative solutions to decarbonise; Abide by all laws and regulatory requirementsParticipated in industry events to share expertise; Signatory of the Neptune Declaration by the Global Maritime Forum; Signatory of the Call to Action for Shipping Decarbonisation